Q: How do I know when I have new mail?
A: We will notify you via email that same day it was received.
Q: When can I pickup my mail?
A: Our mail and package pickup hours are Monday – Friday 9:00 AM to 5:00 PM, excluding any statutory holidays.
Q: Can anyone pick up my mail?
A: No, only people listed on the account can pick up the mail. Photo ID is required every time for pickup. Customers can elect a courier for pickups.
Q: Do I get a key for my mailbox?
A: No, we do not have physical mailboxes for each client. Our staff will release your mail once we have identified the person picking up the mail.
Q: I travel a lot and cannot pickup my mail right away, can you hold it until i come back?
A: Yes, as long as your subscription is active you can pick up anytime.
Q: What options do I have if I cannot pickup during your office hours?
A: We have additional services such as mail scanning and mail forwarding.
Q: Can I have more than one company on my account?
A: No there is a limit of one company per account, however one company can have up to 5 attention to: names under the company.
Q: How do I renew my subscription?
A: In order to prevent service interruptions your subscription will automatically be renewed and your credit card will be automatically charged.
Q: What is your cancelation policy?
A: You can cancel anytime, keep in mind we do not release mail without an active subscription so you will need to pick up all mail before the end of your term.
Q: Is there a free trial period to see if your service works for me?
A: Unfortunately there is no free trial period, however we do allow you to cancel at anytime
Q: Do you offer refunds?
A: No there are no refunds.
Mail and Package Information
Q: Is there a limit to the parcel size?
A: Yes, we cannot accept any parcels larger than (72cm x 72cm x 72cm) and/or heavier than 20Kg
Q: Do you accept COD orders?
A: No, we only cover shipments that have additional duties that are to be paid upon pickup.