Refund & Exchange Policy




We have a limited refund policy.  Our refund and returns policy last 14 days from the date of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.




Days to claim after purchase

Smart Meeting RoomCredit Only14
Ultimate DeskCredit Only14
Virtual OfficeRefund14
Phone ServiceNo Refund or Credit0
Private OfficeRefund14
Virtual Office Add-OnsCredit Only14


Our offerings are service-oriented.  All purchases are prepaid in nature.  Used bookings are non-refundable.  This includes parking, monthly rent, boardroom bookings, hot desk, phone service and dedicated desk bookings.  Virtual Office subscriptions are refundable within 14 days after purchase.





Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds


  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]





Since our business is service-oriented, we will allow you to upgrade your packages to a higher or lower package and will alter the difference in price within 14 days of purchase. If you need to upgrade or downgrade please send us an email at [email protected] 




Contact us at [email protected] for questions related to refunds and returns.