Refund & Exchange Policy

 

Overview

Our refund and returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

Refund Policy Overview:

Product

Refund/Credit

Days to claim after purchase
Smart Meeting Room Credit Only 14
Ultimate Desk Credit Only 14
Virtual Office Refund 14
Phone Service No Refund or Credit 0
Private Office Refund 14
Virtual Office Add-Ons Credit Only 14

 

General Terms:

  1. Service-Oriented Offerings: All purchases are prepaid. Used bookings are non-refundable. This includes parking, monthly rent, boardroom bookings, hot desk, phone service, and dedicated desk bookings. Virtual Office subscriptions are refundable within 14 days after purchase.

Refund Process:

  1. Inspection: Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
  2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds:

  1. Check Your Bank Account: If you haven’t received a refund yet, first check your bank account again.
  2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. Further Assistance: If you’ve done all this and still have not received your refund, please contact us at [email protected].

Exchanges:

  1. Upgrades and Downgrades: Since our business is service-oriented, we will allow you to upgrade or downgrade your packages within 14 days of purchase, adjusting the price difference accordingly. If you need to upgrade or downgrade, please email us at [email protected].

Contact Information:

For questions related to refunds and returns, please contact us at [email protected].